Thank you for your interest in using Velamnis (the "Service"). This Privacy Policy outlines our commitment to safeguarding your privacy and explains how we collect, use, and protect the information you provide when accessing or using the Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.
If you disagree with this Privacy Policy you should refrain from using the Service.
We are committed to maintaining your privacy and security, and therefore, we only collect the minimum amount of information necessary to provide you with the Service and comply with legal and regulatory requirements.
We do not use cookies or any other tracking technologies.
We collect the following information:
Usage Information: We collect information about your usage of the Service, such as the features you interact with and the actions you take. This information is used strictly to improve the functionality and user experience of the Service and is not personally identifiable nor is it used for any other purposes, such advertising and marketing.
Payment information: During the checkout process for Premium Services, you provide our third-party partners which manage payments with information required to process the payment method. We do not store full credit card data, your full name or your address details, but we do retain an anonymized version of your name which is not personally identifiable and the last 4 digits of your banking card or bank account. We collect this information with the purpose of fraud prevention and managing your account standing.
Support information: Your communication with us for technical support, bug reports, requests for assistance and feedback may be saved by our support staff. We rely on a third-party partner, Zendesk Inc. to manage and process this data.
We request but do not collect the following information:
User-Provided Information: When you use our Service, you may provide us with your country of residence and a nickname for your account. This information is provided voluntarily and it is not stored on our servers, but in the Bundle which is saved on your device. We use this information for service optimization as well as providing an enhanced service experience.
The security of your information is at the core of our values. We implement above-industry-standard security measures to protect your data from unauthorized access, alteration or disclosure. All data transmitted to and from our Service is encrypted using military-grade protocols and cryptographically signed for integrity.
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or required by law. Once the information is no longer needed, it will be securely deleted.
We do not share the limited information we hold with any third parties. Your data is not sold, rented, or disclosed to any external organizations or individuals.
In the event that we are legally obligated to disclose the limited information we hold by a binding request coming from competent Spanish authorities, we will ensure that the requests are in full compliance with the requirements of Spanish law. Our default policy is to challenge all requests, but especially so when there are doubts with regards to the validity of the request or the public interest in doing so. We shall not execute the request until all legal challenges have been fulfilled.
Under absolutely no circumstance can the Provider decrypt any of the encrypted user Data and disclose decrypted copies. This is first and foremost a technical consequence of the nature of the service and it is by design.
If you would like to exercise the rights related to your personal data, you can make a request to our support team.
In case of violation of your rights, you have the right to lodge a complaint to the competent authorities.
Within the limits of applicable law, we reserve the right to update this Privacy Policy at any time. As long as you are using the Service, you are responsible for regularly reviewing this Privacy Policy. Continued use of the Service after such changes are performed shall constitute your consent to it.
To the best of our ability, we shall attempt to notify you of every revision of this Privacy Policy through in-app communications.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to addressing any inquiries you may have.
Effective Date: 13 November 2023